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Welcome to Carolina Turner UK:+44 (0) 208 123 0502 USA: +1 347 871 2984 Info@carolinaturner.com
FAQ – Carolina Turner
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FAQ
Answers to common questions are below. If you need more help, please contact us via our contact page or by Phone.
How do i book and appointment with you?

You can either call the Carolina Turner showroom yourself, or you can fill in the on-line booking form on this website.

We offer two appointment types. The first one being a face to face consultaion for which there is non refundable charge of £35.00 payable at the time of your booking. The second appointment type is an online video call for which there is a non refundable charge of £25.00. This too is payable at the time of your booking.

We recommend you make an appointment so that our advisers can give you the attention you deserve.

Can i visit you without an appointment?

You’ll always be welcomed at our showrooms  and we’ll go out of our way to look after you. However, due to our one customer at a time policy, we do recommend that you  book your appointment prior to visiting our showroom to avoid disappointment. This will ensure that our consultants can give you the special attention you deserve.

To book your appointment, you can either call our offices yourself on +44 (0) 208 123 0502 or you can fill in the on-line booking form on this website.

What if i have other questions?

We understand that you may have some other questions that we haven’t answered here so we’d love to hear from you! you can contact us here

How long will it take to make my gown?

Due to the complexity and hand work that goes into the creation of our gowns, we work within a 3 month timeframe in which to complete your gown. This time frame can differ depending on your dress style and we will give you more information on this once you have chosen your style.

What currency are your prices in and what form of payment do you accept?

Our prices are in British Pounds. We accept all major credit and debit cards.

Do you deliver internationally?

Yes we do deliver internationally. No mater where you are in the world, we can work with you to produce your dream gown.

Where can i find your gowns?

You can find our gowns online at our store website. You can also make an appointment to visit our Hertfordshire, UK showroom where you can view our full collection in person. We will soon be available in a number of stores in the UK and internationally.

How do i know what size to order?

If you’re wondering what size to order, we recommend that you view our size guide. If your still unsure, please feel free to contact us via email, or our 24 hour chat  service where one of our trained advisors will be happy to help you.

Can you customise any of your styles to suit my needs

Yes we can customise our styles to suit your requirements.  We can do lots of amazing things to achieve your hearts desire for your dream dress.